Legal

Privacy Policy

This policy summarizes the information we collect and use to provide accounts, prepaid access plans, support, security, and responsible network operations.

We limit operational data to what is necessary for service delivery, security, troubleshooting, abuse prevention, billing, and compliance.

Information we collect

Account information may include email address, account identifiers, authentication records, subscription status, support messages, and billing references.

Limited service metadata may include connection timestamps, service region identifiers, data usage totals, device or app version details, and network metadata needed for service delivery, troubleshooting, security, abuse prevention, billing, and compliance.

We do not store complete payment card numbers. Payment details are processed by third-party payment processors according to their own security and compliance controls.

How information is used

We use information to create accounts, deliver prepaid access plans, process payments through providers, provide support, secure the service, investigate abuse, comply with legal obligations, and improve reliability.

We do not sell personal information to advertising companies or use customer data for behavioral advertising.

We do not make absolute privacy claims. Some records may be retained when needed for billing, tax, security, dispute handling, abuse prevention, or legal compliance.

Transfers and privacy rights

Information may be processed in the United States or other jurisdictions where our service providers operate, subject to reasonable security and contractual safeguards.

Customers can send access, correction, deletion, portability, objection, or other privacy questions to [email protected].

Some requests may be limited when records must be retained for billing, tax, security, dispute handling, abuse prevention, or legal compliance.